ConnexFM2025 Session: Systems Thinking Problem-Solving with Data-Driven Methods & the Innovation Engineering System
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In today’s rapidly evolving markets, adaptability is essential for business success. This session will explore System-Driven Innovation and its competitive advantages by integrating Innovation Engineering with Dr. W. Edwards Deming's research into key business functions.Focusing on Systems Thinking, we will examine common Facility Management (FM) challenges using janitorial services as a practical example. Often, the root issues lie within the systems rather than the staff, as Dr. Deming's 94/6 Rule indicates that 94% of outcomes are influenced by systems and processes. By addressing these systemic factors, Facility Managers can achieve significant, sustainable improvements.Led by Doug Hall, an expert in systems thinking, and Allen Randolph from the cleaning industry, this session will provide actionable insights into the sources of frustration in process improvement, the application of systems thinking to FM operations, and the importance of managing variation. Attendees will also learn about the role of worker psychology and how to apply the Deming Cycle to optimize facility systems

Allen Randolph
VP Business Development
Kaviac
*ConnexFM Subject Matter Expert*
Area(s) of Expertise: Cleaning System Design, Cleaning Quality Validation, Total Cost of Ownership
Allen serves as the Chair of the 2025 ConnexFM Thought Leadership Committee, which delivers content in varying formats and is intended to support ConnexFM's ongoing commitment to developing quality educational resources to address relevant issues facing multi-site facilities management professionals.
Allen has over 30 years of cleaning industry experience, including cleaning validation testing consulting, cleaning process engineering, TCO (Total Cost of Ownership) consulting, and increasing cleaning worker professionalism.

Doug Hall
Founder
Eureka! Ranch & Innovation Engineering
Doug Hall has been an inventor for 50 years – starting with a Learn to Juggle Kit that he created and marketed at age 11. He is a chemical engineer by education who worked in the Brand Management department at Procter & Gamble rising to the rank of Master Marketing Inventor – shipping a record 9 innovations in 12 month. The secret to Doug’s success then and now is the application of system thinking to innovation – inspired by his father’s pioneering work with Dr. W. Edwards Deming. After 10 years at P&G – Doug retired to found the Eureka! Ranch – an invention and Innovation education company focused on enabling innovation by everyone, everywhere, everyday. The Eureka! Ranch is the master distributor for the Innovation Engineering courses, Jump Start Your Brain LMS content and tools – to corporations, schools, colleges and universities. For his pioneering research on innovation Doug has been awarded honorary doctorates by the University of Prince Edward Island and the University of Maine.A few years ago Doug’s curiosity on whiskey lead to the founding of Brain Brew Custom WHISKeY a company that is reinventing – how bourbon is crafted and marketed. Doug has been named one of America’s top innovation experts by Inc. magazine, The Wall Street Journal, Dateline NBC, CNBC, CIO magazine, and the CBC. He has co-hosted various network TV & Radio Programs (ABC American Inventor, Backyard Inventor and Brain Brew Radio) as well as a writing and performing a play on his adventures and misadventures as a North Pole Tenderfoot. He is the author of 7 books. His book Jump Start Your Business Brain has been named as one of the 100 Best Business Books of All Time by 800-CEO-Read. Doug is a citizen of Canada and the USA. He and his wife Debbie – through their Planet Eureka! Foundation – are active supporters of the two communities they call home – the Greater Cincinnati Region and Prince Edward Island Canada.