Artificial intelligence is quickly becoming part of the facilities management conversation but for many organizations, the challenge is not whether to adopt AI, it is how to make it deliver real operational value.

This session focuses on what actually works when applying AI in multi-site facilities and service environments. 

Attendees will learn why the most effective AI strategies do not attempt to replace existing systems or people, but instead integrate AI as an intelligence layer that connects to enterprise data and operational processes. The session will explore how this approach supports technicians and vendors in the field, improves decision-making for facilities leaders, and drives measurable improvements such as faster response times, higher first-time fix rates, and reduced operational friction.