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ConnexFM2026 Session: From Vendor to Partner: Building Relationships That Drive Results Year After Year

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    • Facility Manager - Free!
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In facilities management, the difference between a vendor and a true partner can mean the difference between constant firefighting and sustainable success. This panel brings together FM leaders and service providers to explore how transparency, trust, accountability, and shared goals can transform working relationships into long-term strategic partnerships.

Join us for an honest conversation on what it takes to foster vendor relationships that last, including the tough moments, the KPIs that matter, and the mindset shifts that keep both sides invested for the long haul.

Bobbie Jo Sarles

Bobbie Jo Sarles

National Account Executive

Identiti Resources

Bobbie Jo Sarles, a driven young professional with seven years in the facility industry, serves as a dedicated National Account Executive at Identiti, specializing in signage. Holding a Bachelor's degree in Psychology and Marketing from Eastern Illinois University, Bobbie Jo is a results-driven expert in program implementation, navigating the facility industry's complexities with a solution-oriented mindset. Her extensive experience significantly contributes to Identiti's success, and she is recognized for her outstanding dedication, earning a nomination for Young Professional of the Year in 2024. Beyond her role, Bobbie Jo actively volunteers her time and expertise in committees such as the Connex Foundation Fundraising Committee, the Young Professional Committee, and the ICSC Illinois State Board Committee. Her passion and commitment extend beyond the workplace, making her an integral part of both Identiti and the broader community.

Preston McClanahan

Preston McClanahan

Manager Store Facilities

Michaels Stores, Inc.

Preston McClanahan brings nearly two decades of retail management experience to his role as the Manager of Facilities Repairs & Maintenance at Michaels Stores, Inc. He oversees the maintenance of over 1,300 stores in the U.S. and Canada, ensuring operational efficiency and compliance.

Preston excels in budget management and strategic planning, fostering collaboration between Real Estate and Operations to align initiatives with business goals. Committed to team development, he has a strong track record of building high-performing teams. With certifications in Strategic Thinking & Innovation, Preston is passionate about driving innovation and excellence in facilities management.

Marcia Roberts

Marcia Roberts

Business Development Director

Identiti

Marcia Roberts is a seasoned leader at Identiti, with over 25 years' experience spanning operations, sales, and account management within the facilities and construction industry. Her diverse background gives her a unique 360-degree perspective on what it takes to move beyond transactional vendor relationships and build true strategic partnerships. She is passionate about creating long-term partnerships that drive performance, accountability, and sustainable growth.

Sarah Hicks

Sarah Hicks

Director, Facilities

Hertz

Currently the Director of Facilities at Hertz with over a decade of combined experience keeping buildings running smoothly and leading projects. I pride myself on finding practical solutions to everyday challenges, fostering strong teamwork, and making sure work is done with care and quality. Whether it’s improving maintenance operations, managing budgets, or coordinating with various departments- my focus is always on creating safe and efficient spaces for those that work in them daily.

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