Guide: First Timer's
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This guide exists because the FM world can be confusing to newcomers - full of acronyms, big personalities, and unwritten norms that no one teaches you on day one. Whether you’re a Young Professional, a first-time ConnexFM attendee, a supplier, or a first-time business owner, these insights will help you accelerate your success and avoid common mistakes.
Developed in collaboration with the ConnexFM YP Committee & Legacy Council
Bobbie Jo Sarles
National Account Executive
Identiti Resources
Bobbie Jo Sarles, a driven young professional with seven years in the facility industry, serves as a dedicated National Account Executive at Identiti, specializing in signage. Holding a Bachelor's degree in Psychology and Marketing from Eastern Illinois University, Bobbie Jo is a results-driven expert in program implementation, navigating the facility industry's complexities with a solution-oriented mindset. Her extensive experience significantly contributes to Identiti's success, and she is recognized for her outstanding dedication, earning a nomination for Young Professional of the Year in 2024. Beyond her role, Bobbie Jo actively volunteers her time and expertise in committees such as the Connex Foundation Fundraising Committee, the Young Professional Committee, and the ICSC Illinois State Board Committee. Her passion and commitment extend beyond the workplace, making her an integral part of both Identiti and the broader community.
Kevin Smith
Owner & CEO
Kevin Smith Consulting
With over 23 years in the industry, including 15 years spent scaling a startup to $1.7B in lifetime revenue, Kevin Smith with Kevin Smith Consulting has seen firsthand how the right strategic mindset can completely change a company’s trajectory. The fastest-growing FM suppliers don’t just sell services; they position themselves as trusted advisors long before a contract is ever signed.