Knowledge Hub

Guide: First Timer's

  • Register
    • Facility Manager - Free!
    • Individual Facility Manager - Free!
    • Trial Member - Free!
    • Educator Member - Free!
    • Supplier Member - Free!
    • Pro Services Member - Free!
    • Staff Member - Free!
    • Friend of Connex Member - Free!

This guide exists because the FM world can be confusing to newcomers - full of acronyms, big personalities, and unwritten norms that no one teaches you on day one. Whether you’re a Young Professional, a first-time ConnexFM attendee, a supplier, or a first-time business owner, these insights will help you accelerate your success and avoid common mistakes.

Developed in collaboration with the ConnexFM YP Committee & Legacy Council

Bobbie Jo Sarles

National Account Executive

Identiti Resources

Bobbie Jo Sarles, a driven young professional with seven years in the facility industry, serves as a dedicated National Account Executive at Identiti, specializing in signage. Holding a Bachelor's degree in Psychology and Marketing from Eastern Illinois University, Bobbie Jo is a results-driven expert in program implementation, navigating the facility industry's complexities with a solution-oriented mindset. Her extensive experience significantly contributes to Identiti's success, and she is recognized for her outstanding dedication, earning a nomination for Young Professional of the Year in 2024. Beyond her role, Bobbie Jo actively volunteers her time and expertise in committees such as the Connex Foundation Fundraising Committee, the Young Professional Committee, and the ICSC Illinois State Board Committee. Her passion and commitment extend beyond the workplace, making her an integral part of both Identiti and the broader community.

Kevin Smith

Owner & CEO

Kevin Smith Consulting

With over 23 years in the industry, including 15 years spent scaling a startup to $1.7B in lifetime revenue, Kevin Smith with Kevin Smith Consulting has seen firsthand how the right strategic mindset can completely change a company’s trajectory. The fastest-growing FM suppliers don’t just sell services; they position themselves as trusted advisors long before a contract is ever signed.

Key:

Complete
Failed
Available
Locked
Guide: First Timer's
Open to download resource.
Open to download resource.
Launchpad: First Timer's Guide
Open to view video.  |  3 minutes
Open to view video.  |  3 minutes