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Resource Package: ConnexFM2024 Conference & Event Education

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A package of educational components from ConnexFM2024. 

  • Contains 2 Component(s)

    Designed to benefit individuals at all career levels, from newcomers to seasoned CEOs, the discussion focused on essential soft skills applicable across all professions, including discovering one's purpose, amplifying strengths, embracing the power of recognition, pursuing lifelong learning and self-awareness, crafting a personal brand, and culminating with reflections on leaving a meaningful legacy.

    Designed to benefit individuals at all career levels, from newcomers to seasoned CEOs, the discussion focused on essential soft skills applicable across all professions, including discovering one's purpose, amplifying strengths, embracing the power of recognition, pursuing lifelong learning and self-awareness, crafting a personal brand, and culminating with reflections on leaving a meaningful legacy.

    Kirk Beaudoin, RFMP

    Senior Facilities Manager

    adidas America, Inc.

    Kirk joined adidas in 2012 and is one half of the 2-person facilities team that manages the US adidas store fleet. With more than 30 years of facilities industry experience, and a never stop learning mantra, mentoring with a pay-it-forward attitude is his current focus. Kirk is a very active and engaged member, serving on dozens of committees and task forces since he joined PRSM in 2006. He served as Board President in 2013-14 and has served on the Board of Directors twice. Kirk is currently the Co-Chair on the Retail Council and serves on the Legacy Council. Voted PRSM Retailer of the Year in 2013, Kirk was also honored to be named Facility Executive of the Year in 2018 by Facility Executive Magazine. 

  • Contains 2 Component(s)

    The session was designed to help professionals in Facility Management (FM) who were seeking to transition from a coordinator or technical role into management and leadership roles. Participants learned about different leadership styles and how to adapt their approach to suit different situations, gaining the confidence to be recognized for career advancement.

    The session was designed to help professionals in Facility Management (FM) who were seeking to transition from a coordinator or technical role into management and leadership roles. Participants learned about different leadership styles and how to adapt their approach to suit different situations, gaining the confidence to be recognized for career advancement.

    Janet Cooper

    Strategic Initiatives

    Hero Facility Services

    Janet is a seasoned leader in Facilities, Property and Asset Management with more than 32 years experience in Commercial and Retail properties across the United States, Canada and Australia. 25 of those years were with Savers/Value Village thrift stores. She is currently serving as the driving force behind Strategic Initiatives at Hero Facility Services, LLC. Her comprehensive skill set includes strategic planning, team building, vendor management, critical thinking, program and project management, budgeting, asset management, and effective communication with all company stakeholders.

    Janet’s commitment to excellence extends beyond her daily responsibilities. She has actively contributed to the industry by participating in Connex (formerly PRSM) since 2003. She has served on the Board of Directors for multiple organizations, showcasing her dedication to shaping the future of Facilities and Asset Management. Moreover, her involvement with the Canadian Council for Connex underscores her international perspective and commitment to advancing best practices in the field.

    In a dynamic career spanning over three decades, Janet Cooper has not only demonstrated her proficiency in navigating the complexities of Facilities Management but has also played a pivotal role in shaping industry standards and fostering collaborative initiatives.

    Marcia O'Connor, AMFM

    President & Founder

    AM FM Consulting Group Inc

    A strategic minded  leader, mentor and educator with more than 20+ years of progressive experience in corporate real estate, asset management, and facilities management. Marcia has impressive credentials in providing advisory services, adult education, and career planning. Marcia has a deep passion for working in high-energy, fast-paced growth companies and professionals in the non-profit, private, and public sectors in making a lasting impact.   

  • Contains 2 Component(s)

    Attendees explored the transformative power of relationships as a 'new' sales technique. Participants delved into making memorable first impressions, mastering non-verbal communication, active listening, and empathy to establish strong personal connections, while also gaining insights into fostering inclusivity, embracing diverse perspectives, and cultivating innovative working relationships.

    Attendees explored the transformative power of relationships as a 'new' sales technique. Participants delved into making memorable first impressions, mastering non-verbal communication, active listening, and empathy to establish strong personal connections, while also gaining insights into fostering inclusivity, embracing diverse perspectives, and cultivating innovative working relationships.

    Sherry Darden

    Growth Strategist and Consultant

    CIRSBY

    Sherry Darden is owner and CEO of CIRSBY, LLC, a keynote speaking, training, and consulting firm helping companies connect their people, processes, and profit to a sustainable work culture.

    Sherry, a Kansas City native, is a pioneering force in the ever-evolving culture quotient world. With over 21 years of experience as a coach and trainer, she brings 'Common Sense thinking' and applications to her client's solutions.

    Sherry believes that you cannot nurture your profit without encouraging your people with professional development. For this very reason, this is why her focus has been on diversity, equity, and inclusion to create an impactful culture quotient.

  • Contains 2 Component(s)

    Discussion included how to recruit and retain good employees by demonstrating care and fostering workplace wellness in facility management. Attendees explored strategies for designing and managing facilities that promote physical, mental, and emotional health, while addressing work-life balance, financial education, mental health support, and creating a positive work culture.

    Discussion included how to recruit and retain good employees by demonstrating care and fostering workplace wellness in facility management. Attendees explored strategies for designing and managing facilities that promote physical, mental, and emotional health, while addressing work-life balance, financial education, mental health support, and creating a positive work culture.

    Sherry Darden

    Growth Strategist and Consultant

    CIRSBY

    Sherry Darden is owner and CEO of CIRSBY, LLC, a keynote speaking, training, and consulting firm helping companies connect their people, processes, and profit to a sustainable work culture.

    Sherry, a Kansas City native, is a pioneering force in the ever-evolving culture quotient world. With over 21 years of experience as a coach and trainer, she brings 'Common Sense thinking' and applications to her client's solutions.

    Sherry believes that you cannot nurture your profit without encouraging your people with professional development. For this very reason, this is why her focus has been on diversity, equity, and inclusion to create an impactful culture quotient.

  • Contains 1 Component(s)

    The engaging session dived into the nuanced world of conducting business over meals, blending etiquette and strategy to turn dining into an opportunity for negotiation and networking. Participants learned to read the room, select dining locations strategically, and master the art of conversation, making a lasting impression for achieving business success.

    The engaging session dived into the nuanced world of conducting business over meals, blending etiquette and strategy to turn dining into an opportunity for negotiation and networking. Participants learned to read the room, select dining locations strategically, and master the art of conversation, making a lasting impression for achieving business success.

    Crystal Bailey

    Etiquette Professional & Image Consultant

    The Etiquette Institute of Washington

    For over a decade Crystal L. Bailey has put the “pro” in protocol as director of The Etiquette Institute of Washington. An experienced etiquette professional, image consultant, and public speaker, she is dedicated to aiding clients as they polish their executive presence, visual impact, and fine dining etiquette savvy.

    Recognized for her fresh approach, Crystal is called upon for her expertise by Global 500 companies and international media outlets to include the BBC, CNN, and French Television.

    Crystal received her formal etiquette training at Debrett’s of London and Etiquette à la Française of Montpellier. And is certified by The London Image Institute. Crystal is a proud member of Protocol & Diplomacy International – Protocol Officers Association and the Cercle International des Experts en Etiquette Française.

  • Contains 2 Component(s)

    Attendees learned about the crucial partnership between facility managers and loss prevention departments, discovering strategies for better collaboration, aligning goals, sharing knowledge, and leveraging expertise for enhanced risk management and loss prevention outcomes. Gaining practical insights, best practices, and real-world examples to optimize resources, mitigate risks, and foster a stronger partnership between facility managers and loss prevention professionals.

    Attendees learned about the crucial partnership between facility managers and loss prevention departments, discovering strategies for better collaboration, aligning goals, sharing knowledge, and leveraging expertise for enhanced risk management and loss prevention outcomes. Gaining practical insights, best practices, and real-world examples to optimize resources, mitigate risks, and foster a stronger partnership between facility managers and loss prevention professionals.

    Rui Rodrigues

    Executive Advisor, Loss Prevention and Risk Management

    Retail Council of Canada

    An Executive with extensive leadership experience in Loss Prevention, Risk Management, Safety and Security. Rui fosters a culture of operational excellence, with a special focus on talent development and curating programs tailored to each organization.

    Over the last 30 years, Rui has worked with retail organizations including HBC, ICI, Best Buy, Staples and Holt Renfrew where he built best in class Loss Prevention & Risk Management programs.  He continues to work with retail organizations in the areas of Loss Prevention & Risk Management, specializing in Strategic Program Design; Security personnel recruitment & development; Threat & Risk Assessment; Problem solving and facilitating vendor partnerships.

    Rui has been actively involved with Retail Council of Canada for over 20 years and now supports RCC as the Executive Advisor for Loss Prevention & Risk Management, where he brings together thought leadership and networking for LP leaders across Canada and oversees several Loss Prevention and Risk Management committees.

  • Contains 2 Component(s)

    The presentation covered key ESG issues, how stores integrated ESG into their strategies, and the role of building managers in achieving sustainability goals. It explored retail sustainability areas such as energy management, adoption of renewable energy, and waste practices. Additionally, it discussed how stores assessed supplier ESG performance and the evolving role of facilities management.

    The presentation covered key ESG issues, how stores integrated ESG into their strategies, and the role of building managers in achieving sustainability goals. It explored retail sustainability areas such as energy management, adoption of renewable energy, and waste practices. Additionally, it discussed how stores assessed supplier ESG performance and the evolving role of facilities management.

    Michael Zabaneh

    Vice President, Sustainability

    Retail Council of Canada

    Michael is a leading sustainable business expert, with over 20 years’ experience across North America, Europe and Asia. His work has most recently been focused on public and private sector ESG (Environmental, Social and Governance), climate change and circular economy projects, cross-sectoral initiatives and government relations advocacy as Vice President of Sustainability at Retail Council of Canada, Director of Sustainability at GFL, Director of Climate Change & Sustainability Services at Ernst & Young and as Vice President of Business Development & Strategy at Bee’ah, a UAE based integrated waste management company. In Michael’s current role at Retail Council of Canada, he currently leads the sustainability practice, supporting retailers and quick service restaurants nationally with government advocacy, pre-competitive collaboration and the development of knowledge sharing platforms on a range of issues such as ESG and climate action, extended producer responsibility (EPR) and plastic waste reduction.

  • Contains 3 Component(s)

    Attendees discovered how some retailers have integrated AI into their daily operations, delving into the factors that led to its adoption, decision-making processes for selecting AI tools, and the observed outcomes. Real-life case studies showcased the tangible benefits of AI in retail facility management, providing attendees with practical knowledge, actionable strategies, and inspiring success stories that propelled operational excellence and improved bottom-line performance.

    Attendees discovered how some retailers have integrated AI into their daily operations, delving into the factors that led to its adoption, decision-making processes for selecting AI tools, and the observed outcomes. Real-life case studies showcased the tangible benefits of AI in retail facility management, providing attendees with practical knowledge, actionable strategies, and inspiring success stories that propelled operational excellence and improved bottom-line performance.

    Todd Brinegar

    Senior Vice President of Sales

    BrainBox AI

    Todd is a global sales and marketing leader - EBITDA Growth and Market Development Across Diverse Technology Sectors. He is an innovative business performance strategist and tactician with more than 20 years of sales, marketing, and market repositioning experience, with a strong record of revenue growth in software, hardware, services and human capital management solutions acquisition. 

    Robbie Drake

    Sr Manager, Operations Maintenance

    Murphy Oil USA, Inc.

    Robbie leads the Regional Maintenance Manager team for Murphy USA and is responsible for all aspects of break\fix maintenance and energy management for over 1500 stores in 25 states. Robbie has over 30 years of experience in the facilities maintenance industry with 15 years in retail FM and 8 years with Murphy Oil USA Inc. 

    Cody Shive

    Global Partner Solutions Architect, Grocery

    AWS - Amazon Web Services

    Cody Shive is the Global Partner Solutions Architect for Grocery, Drug, and Convenience Retail at AWS, where he works with both cloud and physical store retail partners. Cody has over 20 years in Retail as an independent consultant, a technical lead for IBM/Toshiba Global Commerce Solutions, and as a Retail Transformation architect for NCR. Cody specializes in deep data analytics and keeps himself involved in self-service solutions and AI-driven retail solutions using generative AI. He is passionate about grocery, stemming from his very first job at Albertsons in Florida. Cody is a graduate of the University of North Florida, with a degree in Computer and Information Sciences and a minor in Business Management. 

    Josh Witte

    Director of Energy, Sustainability, and ESG

    Dollar Tree, Inc.

    Joshua Witte is a sustainability, facilities, and design/construction professional with over 25 years experience in the retail space. Wide variety of expertise in decarbonization and climate change risk mitigation, energy management, facilities/construction management and consulting, store and fixture design, building operations, customer/vendor relations, real estate asset management and contract negotiation.

  • Contains 2 Component(s)

    During this session, event professionals explored the trends and innovations that will shape the connected store of the future as technology continues to evolve. From augmented reality and virtual shopping assistants to smart shelves and checkout-free stores, attendees examined the transformative technologies in the retail experience.

    During this session, event professionals explored the trends and innovations that will shape the connected store of the future as technology continues to evolve. From augmented reality and virtual shopping assistants to smart shelves and checkout-free stores, attendees examined the transformative technologies in the retail experience.

    Steve Hoffman

    Partner

    McKinsey & Company

    Steve is a Partner with McKinsey & Company, based in Chicago, and the Global leader of their Retail Procurement and Product Development practice and also the Global leader of their Retail ESG/Sustainability practice. He has served more than 100 retail and consumer/wholesale clients in over 30 countries on core operational and ESG/sustainability topics including green business building, digital and analytics driven private brand and GNFR sourcing, digital store construction, ESG/sustainability strategy, decarbonization and circularity

    Steve has published the 2 most cited knowledge pieces on GNFR sourcing in retail: Beyond Procurement: Transforming indirect spending in retail, 2018 and Turning indirect sourcing into a multimillion-dollar profit center, 2017.

  • Contains 2 Component(s)

    This session highlighted the vital role of exclusion in safeguarding facilities against infestation and audit setbacks. Participants gained comprehensive guidance on effective protection measures, industry certifications, and strategies for ensuring the success of exclusion plans, fostering standardization, and addressing specific concerns.

    This session highlighted the vital role of exclusion in safeguarding facilities against infestation and audit setbacks. Participants gained comprehensive guidance on effective protection measures, industry certifications, and strategies for ensuring the success of exclusion plans, fostering standardization, and addressing specific concerns.

    Ben Channon

    National Sales Manager-Commercial Division

    Xcluder / Global Material Technologies

    Ben Channon, Xcluder’s Commercial Division National Sales Manager, has 16 years of experience in the pest management industry, specializing in food manufacturing and distribution environments and other third-party-audited facilities. With a dedication to continued education, Channon has participated in Bobby Corrigan's Rodent Academy as well as the AIB and Purdue Integrated Pest Management courses. Ben is an Associate Certified Entomologist and certificated pesticide applicator. A former member of the NPMA Commercial Committee and Greater Chicago Pest Management Alliance Board, Ben studied business at Northern Illinois University and Loyola University Quinlan School of Business.   

    Matt Frye

    Senior Extension Associate with the New York State Integrated Pest Management Program

    Cornell University

    Dr. Matt Frye is a Senior Extension Associate with the New York State Integrated Pest Management Program at Cornell University. He provides education and conducts research related to pest management in and around buildings. Matt received his Master’s and PhD degrees in Entomology from the University of Delaware and previously worked as an Urban Entomologist for a NY-based pest management company. He continues to consult on inspections, product development and as a science advisor for the pest management industry.