*ConnexFM Subject Matter Expert*
Area(s) of Expertise: CX/EX Strategy, AI Driven Sales Enablement, Field Operations, Strategic Sales Leadership, Organizational Performance Systems, Applied Technology in Facilities Management and Revenue Intelligence. 

Bill Rosen is a Business Development Manager at Walker Property Services, a self-performing general contractor and national facilities maintenance provider supporting multi-site retail and commercial portfolios nationwide. A recognized voice in facilities management, field operations, and sales performance, Bill speaks on aligning systems, data, and execution to drive measurable results.

With more than three decades of experience, he specializes in designing end-to-end service delivery workflows—from intake and dispatch through field execution and closeout. His work focuses on converting operational data into actionable field intelligence that improves speed, visibility, and accountability across multi-location environments.

Bill’s CX/EX methodology is grounded in Xerox Leadership Through Quality and the performance excellence principles of the Malcolm Baldrige National Quality Award. He applies these frameworks to standardize communication, reduce variability, and create scalable operating systems across distributed teams.

As a speaker, Bill delivers practical insights on AI-driven sales enablement, revenue intelligence, and operational performance—equipping organizations to eliminate bottlenecks, improve execution, and turn data into predictable outcomes at scale.