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Contains 1 Component(s) Includes a Live Web Event on 11/08/2025 at 1:00 PM (CST)
Join us in exploring the franchisor–franchisee dynamic through real-world perspectives and practical insights. We’ll dive into the franchisee model and discuss effective ways to support facility operations, strengthen partnerships, and navigate shared challenges.
Join us in exploring the franchisor–franchisee dynamic through real-world perspectives and practical insights. We’ll dive into the franchisee model and discuss effective ways to support facility operations, strengthen partnerships, and navigate shared challenges.
In collaboration with the ConnexFM YP Commitee.
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Contains 1 Component(s) Includes a Live Web Event on 10/17/2025 at 2:00 PM (CDT)
This session will guide participants through the essential steps of building a successful business case. Explore how to identify and align with company strategic direction, corporate priorities, such as financial performance, operational efficiency
Gaining C-Suite support for innovative facility management initiatives is crucial for advancing and sustaining FM operations. This session will guide participants through the essential steps of building a successful business case. We will explore how to identify and align with company strategic direction, corporate priorities, such as financial performance, operational efficiency, and risk management, ensuring your business case stands out. The session will cover the fundamentals of creating a robust business case, including language and critical information to include for strategic alignment. You will learn how to communicate the impact of your proposal effectively, using persuasive storytelling and data-driven insights to demonstrate the value of your ideas. Participants will also discover best practices for engaging stakeholders and navigating the complexities of executive decision-making processes.
By the end of this session, attendees will be equipped with the tools and techniques needed to present their ideas confidently and strategically, increasing the likelihood of receiving C-Suite endorsement.
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Contains 1 Component(s) Includes a Live Web Event on 09/19/2025 at 1:00 PM (CDT)
Join us in this session where we’ll explore the Ideal Customer Profile (ICP) and, from a retailer’s perspective, what makes a truly effective ICP, based on real data and insights.
Understanding your Ideal Customer Profile (ICP) is key to driving smarter marketing, sales, and growth strategies. Join us in this session where we’ll explore the Ideal Customer Profile (ICP) and, from a retailer’s perspective, what makes a truly effective ICP, based on real data and insights. Whether you’re refining your outreach, launching a new product, or just want to align your team around the right target audience, this session will equip you with practical steps and tools to identify and reach your best-fit customers.
In collaboration with the ConnexFM YP Committee
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- Facility Manager - Free!
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Contains 1 Component(s) Includes a Live Web Event on 09/12/2025 at 1:00 PM (CDT)
Explore the impact of facility temperature management on customer satisfaction and team productivity during this VLE.
Team members are HOT! Shoppers and diners are COLD! How do you find a happy medium for everyone? Explore the impact of facility temperature management on customer satisfaction and team productivity during this VLE. We’ll discuss the latest technologies, including IoT-based solutions and advanced climate control systems, which ensure comfort while contributing to energy efficiency and sustainability.
Learn actionable strategies to fine-tune environmental conditions and understand how the right temperature can boost sales, impulse purchases, and dwell time. Attendees will gain valuable insights into balancing customer expectations with operational constraints, ultimately driving business success through enhanced physical environments.
Trey Hernandez
Vice President of Customer Success
Entouch Controls
With a history of success in driving customers’ logistic and revenue goals, Trey provides valuable insight using ENTOUCH.360 to make data-driven decisions with our customers. As a tenured leader in the SaaS sector, project management, and non-profit environments, Trey’s unique perspective aligns with ENTOUCH’s mission of creating a path to a healthier planet through sustainability solutions. The Customer Success team partners with customers through the realization of their EMS goals and ultimately driving profitability. Trey earned his undergraduate degree in Business Management and a graduate degree in Economic and Entrepreneurial Development. Outside of the office, he appreciates spending time in the great outdoors with his wife and son, traveling, reading, and cooking.
Melissa Parsons
Vice President of Marketing
Entouch Controls
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Contains 1 Component(s) Includes a Live Web Event on 08/15/2025 at 1:00 PM (CDT)
Join us for an insightful session on how to build training programs that drive business success and growth.
Join us for an insightful session on how to build training programs that drive business success and growth. Facilities maintenance expert Dan Clapper, with over 25 years of experience, will share valuable insights, tools, and strategies to create training programs that engage employees and deliver tangible results. Learn best practices to enhance operational efficiency, mitigate risks, and boost customer satisfaction. Attendees will walk away with understanding, knowledge and resources to evaluate their current talent development and training programs and establish a tighter connection to organizational goals, both now and for the long term.
Dan Clapper, CPTD
Head of Learner and Business Outcomes
interplay Learning
Dan Clapper serves as the Commercial HVAC and Facilities Maintenance Market Director for Interplay Learning. Dan brings 25 years of experience to Interplay in a variety of roles across the HVAC market. Over the years in this space, Dan has developed a passion for helping trade professionals grow their businesses and enhance the skills of their people. From installing boilers and HVAC equipment with his father as a teenager to sales, design, and distribution at the wholesale level, to training thousands of HVAC professionals across the country at the manufacturing level, Dan delivers a unique perspective on the education and relevance of skilled tradespeople.
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- Supplier Limited Member - Free!
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Contains 2 Component(s)
This checklist is designed to help facility managers proactively address potential issues, maintain a safe and comfortable environment for occupants and visitors, and ensure smooth operations during this critical period.
The holiday season brings increased foot traffic, extended operating hours, and unique logistical challenges for facilities. This checklist is designed to help facility managers proactively address potential issues, maintain a safe and comfortable environment for occupants and visitors, and ensure smooth operations during this critical period. It covers key areas from scheduled maintenance and safety protocols to waste management and emergency preparedness.
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Contains 1 Component(s)
Join us for a webinar on balancing technology and human connection in facilities management. As automation transforms operations, it's crucial to maintain the human touch that drives collaboration, innovation, and morale.
Join us for a webinar on balancing technology and human connection in facilities management. As automation transforms operations, it's crucial to maintain the human touch that drives collaboration, innovation, and morale. This session provides strategies for integrating technology while keeping teams engaged. Learn how to use automation to streamline processes without losing sight of the people behind the machines. We’ll explore real-world examples of automation improving workflows, from predictive maintenance to data analytics, freeing up time for higher-level tasks. You’ll also gain insight into communication strategies that ensure transparency and team alignment across multiple sites. Leave with tools to make informed decisions about automation, while fostering an environment where employees feel empowered and connected. This session will help you lead with empathy while optimizing efficiency and sustainability.
Lisa Ryan
Chief Appreciation Strategist
Grategy
Lisa Ryan is a Certified Speaking Professional (CSP), award-winning speaker, and Founder and Chief Appreciation Strategist at Grategy®. With over a decade of experience, Lisa is an expert in helping organizations transform their workplace culture by integrating gratitude and accountability into leadership practices. Her proprietary Six Gears of Grategy® framework has empowered leaders across industries, including multi-site facilities management, to foster stronger employee engagement, boost team performance, and improve retention.
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Contains 1 Component(s)
Join the ConnexFM Technology Council as they kick off their year-long discussion of how organizations can prepare for the future.
Join the ConnexFM Technology Council including Brian Peoples, Gusto, and Tom Kay, SMG Facility Services, as they kick off their year-long discussion of how organizations can prepare for the future. During the Town Hall, the Council will discuss the building blocks FMs need prior to being able to 'future-proof' their organizations.
Engage with the ConnexFM Technology Council in the Technology Community.
Tom Kay
Managing Partner
Efficio Advisors
Tom is a dynamic leader in the smart building industry. As Managing Partner with Efficio Advisors, Tom brings a deep expertise in smart technology and sustainability.
A passionate energy efficiency advocate and GreenTech evangelist, Tom advises startups and enterprise companies, guiding them toward innovative solutions. As a connector and business strategist, his strategic insight and mentoring skills make him a valued executive coach and board advisor.
Known as a smart technology “nerd” and PropTech tracker, Tom is a critical thinker and AI "geek" who does his best to stay ahead of industry trends. As an industry speaker, he inspires audiences with his vision for sustainable and smart building practices.
Brian Peoples
Head of Facilities
Gusto
Bryan builds and manages top-rated facilities programs that enable teams and departments to focus on their core responsibilities. Known for creating collaborative work environments, he establishes communication channels that ensure all stakeholders have access to the information they need—when they need it. Under his leadership, teams consistently exceed expectations, and projects are delivered on time and within budget.
With over 18 years of progressive experience in facilities management, Bryan brings strong problem-solving skills and a continuous-improvement mindset. He is a valuable asset to any organization looking to establish or strengthen a facilities program. Bryan strives to be the best at what he does while treating others with dignity and respect. His extensive experience identifying, evaluating, and managing a wide range of vendors for construction, remodeling, and maintenance projects adds immediate value, as does his ability to train, motivate, and develop high-performing teams.
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Contains 3 Component(s)
Join us for an enlightening session where we explore the rise of artificial intelligence in the built environment. Attendees can expect to gain a more comprehensive understanding of AI and the growing number of tools that are being utilized to create value while mitigating risk for those who oversee large, distributed portfolios.
Join us for an enlightening session where we explore the rise of artificial intelligence in the built environment. Attendees can expect to gain a more comprehensive understanding of AI and the growing number of tools that are being utilized to create value while mitigating risk for those who oversee large, distributed portfolios.
Tom Kay
Managing Partner
Efficio Advisors
Tom is a dynamic leader in the smart building industry. As Managing Partner with Efficio Advisors, Tom brings a deep expertise in smart technology and sustainability.
A passionate energy efficiency advocate and GreenTech evangelist, Tom advises startups and enterprise companies, guiding them toward innovative solutions. As a connector and business strategist, his strategic insight and mentoring skills make him a valued executive coach and board advisor.
Known as a smart technology “nerd” and PropTech tracker, Tom is a critical thinker and AI "geek" who does his best to stay ahead of industry trends. As an industry speaker, he inspires audiences with his vision for sustainable and smart building practices.
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- Facility Manager - Free!
- Individual Facility Manager - Free!
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Contains 1 Component(s)
This resource provides a curated list of links and information pertaining to mental health awareness and support services available in the United States and Canada.
This resource provides a curated list of links and information pertaining to mental health awareness and support services available in the United States and Canada. It is divided into several categories for ease of navigation:
- Employee Assistance Programs (EAPs): Information specific to understanding EAPs in the US.
- Kids' Help (Canada): A direct link to support services for young people in Canada.
- Men's Mental Health (US & Canada): Resources focusing on men's mental health, with separate links for US and Canadian initiatives.
- General Support (US & Canada): A comprehensive list of organizations and campaigns offering broad mental health support.
Additionally, the resource includes additional ConnexFM Member Only Resources to include exclusive tools, trainings, and virtual sessions requiring a member login.
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