Join us in exploring the franchisor–franchisee dynamic through real-world perspectives and practical insights. We’ll dive into the franchisee model and discuss effective ways to support facility operations, strengthen partnerships, and navigate shared challenges.

In collaboration with the ConnexFM YP Commitee.

Gaining C-Suite support for innovative facility management initiatives is crucial for advancing and sustaining FM operations. This session will guide participants through the essential steps of building a successful business case. We will explore how to identify and align with company strategic direction, corporate  priorities, such as financial performance, operational efficiency, and risk management, ensuring your business case stands out. The session will cover the fundamentals of creating a robust business case, including language and critical information to include for strategic alignment. You will learn how to communicate the impact of your proposal effectively, using persuasive storytelling and data-driven insights to demonstrate the value of your ideas.  Participants will also discover best practices for engaging stakeholders and navigating the complexities of executive decision-making processes.

By the end of this session, attendees will be equipped with the tools and techniques needed to present their ideas confidently and strategically, increasing the likelihood of receiving C-Suite endorsement.

Understanding your Ideal Customer Profile (ICP) is key to driving smarter marketing, sales, and growth strategies. Join us in this session where we’ll explore the Ideal Customer Profile (ICP) and, from a retailer’s perspective, what makes a truly effective ICP, based on real data and insights. Whether you’re refining your outreach, launching a new product, or just want to align your team around the right target audience, this session will equip you with practical steps and tools to identify and reach your best-fit customers.

In collaboration with the ConnexFM YP Committee

Team members are HOT! Shoppers and diners are COLD! How do you find a happy medium for everyone? Explore the impact of facility temperature management on customer satisfaction and team productivity during this VLE. We’ll discuss the latest technologies, including IoT-based solutions and advanced climate control systems, which ensure comfort while contributing to energy efficiency and sustainability.

Learn actionable strategies to fine-tune environmental conditions and understand how the right temperature can boost sales, impulse purchases, and dwell time. Attendees will gain valuable insights into balancing customer expectations with operational constraints, ultimately driving business success through enhanced physical environments.

Join us for an insightful session on how to build training programs that drive business success and growth. Facilities maintenance expert Dan Clapper, with over 25 years of experience, will share valuable insights, tools, and strategies to create training programs that engage employees and deliver tangible results. Learn best practices to enhance operational efficiency, mitigate risks, and boost customer satisfaction. Attendees will walk away with understanding, knowledge and resources to evaluate their current talent development and training programs and establish a tighter connection to organizational goals, both now and for the long term.

Join the ConnexFM Technology Council including Brian Peoples, Gusto, and Tom Kay, SMG Facility Services, as they kick off their year-long discussion of how organizations can prepare for the future. During the Town Hall, the Council will discuss the building blocks FMs need prior to being able to 'future-proof' their organizations.

Engage with the ConnexFM Technology Council in the Technology Community.

The holiday season brings increased foot traffic, extended operating hours, and unique logistical challenges for facilities. This checklist is designed to help facility managers proactively address potential issues, maintain a safe and comfortable environment for occupants and visitors, and ensure smooth operations during this critical period. It covers key areas from scheduled maintenance and safety protocols to waste management and emergency preparedness.

Join us for an enlightening session where we explore the rise of artificial intelligence in the built environment. Attendees can expect to gain a more comprehensive understanding of AI and the growing number of tools that are being utilized to create value while mitigating risk for those who oversee large, distributed portfolios.

This resource provides a curated list of links and information pertaining to mental health awareness and support services available in the United States and Canada. It is divided into several categories for ease of navigation:

• Employee Assistance Programs (EAPs): Information specific to understanding EAPs in the US.
• Kids' Help (Canada): A direct link to support services for young people in Canada.
• Men's Mental Health (US & Canada): Resources focusing on men's mental health, with separate links for US and Canadian initiatives.
• General Support (US & Canada): A comprehensive list of organizations and campaigns offering broad mental health support.

Additionally, the resource includes additional ConnexFM Member Only Resources to include exclusive tools, trainings, and virtual sessions requiring a member login.

In the complex world of facility management, the relationship between Facility Managers, Procurement, and Suppliers often resembles a delicate dance, marked by competing priorities and challenges. This session will explore the critical dynamics of this interaction, focusing on the roles and perspectives of each party. We will discuss common conflicts, such as the balance between speed and due diligence, and cost versus quality, while emphasizing the importance of effective communication and negotiation tactics to achieve win-win outcomes. Through real-world case studies, we will highlight successful collaborations that transformed potential conflicts into opportunities for innovation. Join us for an engaging discussion that will equip you with strategies to navigate the procurement landscape effectively and address specific challenges faced by attendees in facility management.